Our membership fees are processed through monthly direct debit. To enrol in any class, you’ll need to have your credit or debit card (Visa or Mastercard) details saved on file. Fees will be automatically debited on the 15th of each month, or the next business day. A 30-day written notice is required for direct debit or membership cancellations.

Each level typically takes between 6 to 12 months or even longer to complete, depending on the individual child. Our classes are designed to support each child's unique journey, recognising that children develop socially, emotionally, and physically at different rates, which can affect their progress in gymnastics. Lower levels might be achieved more quickly, while higher levels take more time due to increased difficulty. Higher-level skills require greater flexibility, strength, and coordination. To learn more about your child’s development and progress, we encourage you to chat with their coach before or after class or check out the “evaluation” section through your Jets account.

If your child is school-aged, you don’t need to stay and watch the class. However, for safety reasons, please make sure they are dropped off and picked up from inside the centre. We have viewing areas available in all our centres for those who wish to watch, or even catch up on work. We’d love to see you!

Of course! We’d love to offer you a free trial class. You can easily request one online, or just get in touch with us, and our Customer Service Team will be happy to help!

Below are the maximum class sizes we allow: Sweet Peas: 6:1 to 8:1 GymZone: 8:1 NinjaZone: 6:1 Squad: 10:1 We take pride in keeping our class sizes small to ensure every gymnast receives the attention and support they need during their time in the gym.

Our two hour classes provide gymnasts with the opportunity to explore all apparatus weekly. This extended gym time allows for accelerated progress and includes dedicated time for strength and flexibility training to support skill development. Gymnastics is a sport that typically demands extensive training hours to achieve advanced skills. With over 30 years of program development, we know that our two hour classes are enough for gymnasts to attain high level skills such as flips and saults during their time with us.

At Jets, we teach more than gymnastics! Our classes are thoughtfully designed to also meet your child’s developmental and social needs, ensuring they are continually engaged and challenged. So, when they achieve a new level, they will remain in their current class but will start learning a new set of skills on their journey towards achieving their next coloured t-shirt.

All Jets staff are trained in First Aid and CPR to ensure everyone's safety. If your child has a severe allergy or requires medication while at Jets Gymnastics, you can request a "Gym Joey" bag from a coach. This specially designed, highly visible bag is intended for safely storing necessary medication. By keeping it strategically placed, our coaches can provide quick assistance to your child as needed.

We spend as much time on our hands as on our feet, so we recommend wearing comfortable, moveable clothing like activewear - and no shoes or socks. When you enrol, you’ll get your very own Jets gymnast t-shirt for free! Don’t forget to bring a water bottle. If you’re already a gymnast, be sure to wear your grey or coloured Jets t-shirt to class for added safety!

Your monthly membership fee remains the same regardless of missed classes. While some months may include 3, 4, or 5 classes depending on the calendar, your fees remain consistent. Our fees are calculated yearly and then divided into monthly payments, which already account for the different weeks and holidays throughout the year. Your membership fee covers not just the classes, but also the other costs involved in keeping our gym running, like hiring permanent staff, providing specialised programming, and offering extra benefits such as free t-shirts, makeup classes, and open and holiday play sessions. These benefits are designed to help our members continue their training and stay on track, even if they miss a class.

At Jets, we don’t follow school terms, which means you can get started at any time throughout the year! Our classes are popular, and if there’s no space right away, we’ll add you to our waitlist and let you know as soon as a spot opens up.

We know life can get pretty busy! If you can’t make it to your regular class, just let us know at least three hours before it starts to receive a makeup token. Makeup tokens will be added to your account after the missed class once their coach has marked the rest of the roll. Tokens are valid for three months (90 days) from the date they’re issued.

Log in to your Jets Account Username: your email address Password: if you’re unsure or haven’t logged in before, click on the "Forgot Password" link. My Account > Students > Evaluations

Log in to your Jets Account Username: your email address Password: if you’re unsure or haven’t logged in before, click on the "Forgot Password" link. Select My Account > Payments > Make Payment

Log in to your Jets Account Username: your email address Password: if you’re unsure or haven’t logged in before, click on the "Forgot Password" link. Select My Account > Students > Makeups > Use Makeup Token > Follow Prompts Please note: Makeup tokens are issued only after the missed class, once the coach has marked the roll.

My Account > Students > Enrolments > Transfer Enrolments > Select Class > Follow Prompts

Log in to your Jets Account Username: your email address Password: if you’re unsure or haven’t logged in before, click on the "Forgot Password" link. Select My Account > Payments To update your payment details, click the pencil icon next to your current payment info and select Update Credit Card. To add new payment details, just click Add Payment Method.

Log in to your Jets Account Username: your email address Password: if you’re unsure or haven’t logged in before, click on the "Forgot Password" link. Select My Account > Account Information > Add or Edit

We require 30 days' written notice to cancel your membership. Just send an email to contact@jetsgym.com.au to request your cancellation. For more details, feel free to check out our Membership Cancellation policy.

We are always doing our best to keep the gym cool and classes safe in the hot weather. We have air conditioning in all our locations running all day and we maximise airflow with factory doors. During class we take extra breaks, reducing the intensity of classes and modifying lesson plans, drinking lots of water and we even have spray bottles of water to keep the gymnasts cool which they also think is a bit of fun! Our hot weather guidelines are: Parent/Guardian Discretion: Attendance is at the discretion of parents/guardians up to a gym temperature of 39 degrees. Make-up tokens can be offered to those uncomfortable attending. Temperature Monitoring: One hour prior to class, the gym temperature is measured. If it reaches 40 degrees or higher and remains unchanged at the time of the class, classes will be cancelled. Notification of cancellation will be sent via text message.

Jets Gymnastics is dedicated to ensuring a culturally safe environment for all children and members, respecting their diverse needs and unique identities. Our commitment includes maintaining a professional atmosphere that is free from discrimination and harassment, treating all individuals with the utmost respect and dignity. We have a zero-tolerance policy towards child abuse and are firmly dedicated to providing a secure environment for every child. While all our policies are in place, we acknowledge that upholding child safety and a secure member experience requires continuous improvement and ability for anyone to give feedback. For inquiries email hr@jetsgym.com.auOR to submit a concern or make a report to a secure shared mailbox email childsafe@jetsgym.com.au.Further details can be viewed on our Child Safe and Child Friendly Policy and Child Friendly Version.

Jets does not allow the suspension of payments. For the cancellation of Direct Debit, a 30 day written notice is required. All cancellations must be communicated in writing via email. When Jets receives the notice of cancellation, it will respond via email to confirm the last direct Debit Date. Customers should not consider their account closed until they have received written confirmation of the cancellation. During the 30 day notice period, the Direct Debit amount will continue to be deducted at the applicable rate. Should there be any arrears in payments, the Customer authorises Jets to debit the outstanding balance to bring the account up to date.

Wee Pea, One Pea, and Two Pea Classes (Parent Participation): For adults attending a parent participation class with their child, please be aware of the uneven surfaces within the gym. Parents/guardians should not use the equipment and should not coach the children. All Other Classes: To ensure safety and foster independence and confidence in our young gymnasts, parents/guardians are not allowed onto the gymnastics floor or equipment area during classes unless arrangements have been made in advance.